FAQ

How long will my order take to arrive?

here you need to state the longest time the order is likely to take. You may have more than one supplier, but always cover yourself. For example:

To serve you better and get the best prices, your order may be shipped from one of our International suppliers. Therefore please allow 14-36 business days for your parcel/s to arrive.

Can I track my order?

if you are not able to provide order tracking, do not use this question! Most suppliers have a way for you to track the drop ship orders, but you may not be able to provide this to the customer automatically. Therefore you could say something like:

Yes, if you need to track your order, simply send us a message and we will send you a tracking number.

What if I want to return an item?

your answer here will depend on your returns policy. See the lecture about Returns

How can I get in touch if I have a problem with my order?

here you can give them the link to your Get Help page and/or direct them to online chat if you have it

How can I pay for my order?

here you can list your accepted payment methods, eg, credit card, debit card, paypal, etc

Will my order arrive all in one parcel?

because you are drop shipping, often the customer will receive their order in more than one parcel and on different days, so here you can explain this

How can I stay in the loop about special offers and deals?

here you can invite them to join your email list and/or like your FB page